Is there a cost associated with becoming a Member?
No, Membership is free.
Does my Membership at one casino entitle me to Membership at any other Napoleons casinos?
Yes, once a member at one Napoleons you are a Member at all of our casinos.
I have lost my Membership card. Can I still enter the casino?
Yes, you can still enter the casino without your Membership card.
I have not visited the casino in some time. Is my Membership still valid?
If you have not visited Napoleons in over 5 years you will be asked to bring current photo ID, ideally a photo driving license or passport, to reactivate your Membership. Your Membership will NOT be valid if you have requested for it to be suspended or cancelled. If you have any doubts please contact the casinos directly for advice.
I applied for Membership some weeks ago and still have not heard anything. Was my Membership approved and when will I receive confirmation of this?
Applications for Membership are processed instantly. If you have provided a correct email address you will have received an email to confirm this. Please check your junk mail if you can't locate the email. Don't forget if you sign up as a member online you will still need to produce photo ID on your first visit. Please contact the casino directly to check the status of your application.
Can I visit the casino if I do not wish to become a Member?
Yes, if you do not wish to become a Member you are still welcome. However, we must advise you that as a Non-Member (Visitor) you are not permitted to gamble more than £1,300 on the gaming tables, roulette machines or slots unless you can produce appropriate ID. Additionally there is a £1,300 gambling limit on the money you may cash out during your visit without ID. (This limit does not include any winnings on slot machines). If you are lucky enough to look under 21 we will require photographic ID from you to prove that you are over 18.
What are the benefits of becoming a Member?
If you produce appropriate ID you will have access to unlimited gambling, full use of Cashdesk facilities (including debit card and foreign currency transactions) and you will be will also be eligible for entry into free Prize Draws and other Members’ promotions (terms & conditions apply). Depending on your nearest Napoleons location, you may also receive a New Members pack which includes vouchers, discounts and offers (not available in all venues).
Do I have to apply for membership in advance?
No – you can join on your first visit to the casinos. Membership and admission is free and available to over 18’s only. You may also visit without becoming a Member.
Do you have car-parking facilities?
Yes, all of our casinos have superior parking facilities.
Do you have any facilities for accessing cash?
Yes, all of our casinos have ATM cash machines which will accept all major debit cards (with no fee) and all major credit cards (where your card issuer may charge a fee for each transaction). If you are a Member you may also withdraw up to £1,000 with your debit card at the cashdesk (subject to funds you have available) or arrange a “Personal Debit Limit” to suit your requirements.
Do I have to show ID each time I visit?
No - we only need to record your ID once if you become a member. If you haven't visited in over 5 years you will also be asked to produce photo ID.
Which ID should I produce?
Preferably a Passport or Photo Driving Licence.
How old do I have to be to enter the casino?
You must be 18 years of age or over to enter the casino. This applies to all the casino's facilities including the restaurant. You will be challenged if you are lucky enough to look under 21 and we will require photographic ID from you to prove that you are over 18.
Can I wear jeans and trainers to the casino?
Yes. Our dress code is smart/casual so we do allow smart jeans and trainers. However hats and football shirts are not allowed.