Your first visit?

At Napoleons our friendly team are always happy to help to ensure your visit is a memorable one. We're happy to answer any questions you may have, but if you'd like to brush up on the basics from everything to joining as a member, visiting without membership, buying chips and more, simply read on.

We understand that it can be quite daunting visiting a casino for the first time and playing alongside experienced players. However, do not fear! Here we have listed the basics for each game, so you can understand how to play in your own time.

You'll be a pro before you know it!

What should I wear? Do I need to be a member? What ID do you accept? Do you have car parking facilities?

These are just a few of the common questions we are asked. Find the answers to these questions and more on our 'Frequently Asked Questions' pages.

Our hands on approach to customer care ensures that at Napoleons you will always be looked after, and you’ll be able to see our managers out on the casino floor interacting with customers and ensuring everyone is having a good time. From arrival at reception to having a drink at the bar, to dining in our restaurants or to playing on our tables, your satisfaction is paramount to us and our friendly staff are here to help.